Table of Contents

  1. WORKING WITH OTHERS IN THE WORK PLACE
  2. The Importance of Working with Others
  3. Roles and Responsibilities of Individuals and Groups
  4. Groups and Individuals
  5. Individual's Needs and Difference
    1. personalDevPersonal development
  6. Leadership - Working With Others
  7. Competencies of Working with Others
  8. Dealing with Conflict
    1. Resolving conflict
    2. Negotiating Strategies
  9. Assertiveness
    1. What is assertiveness?
    2. Passivity
    3. Aggression
    4. Body language
    5. Communication
  10. Developing strategies for effective working
  11. Conclusion
  12. References